Mike Ginsberg, president & CEO of Kaulkin Ginsberg Company, got together with various subject matter experts in the accounts receivable management (ARM) industry. In this video, Mike spoke to Mike Frost, Partner at Malone Frost Martin PLLC, about the most important regulatory and technology issues facing the accounts receivable management (ARM) industry going into 2022 and beyond, including:
- The challenges imposed by Reg F, as well as the opportunities it grants by defining the rules of the road with regard to digital communication channels such as email, text, and even social media;
- The viability of artificial intelligence in replacing some (or even all) of the functions of live collection agents; and
- balancing remote work versus having people in the office, especially when it comes to training.
Enjoy the below 37-minute video!
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