2020 promises to be a critical year for the state of compliance in the accounts receivable management (ARM) industry. On the federal side of things, the CFPB and FCC are poised to release significant regulatory guidance amending the FDCPA and TCPA, respectively. State governments, meanwhile, are taking the initiative to enhance their oversight of ARM, particularly California and New York. Additionally, the rising importance of multi- and omni-channel strategies will make finding viable and compliant communication channels more important than ever. Keeping abreast of these and other trends is crucial for service providers, and could hurt your business’s bottom line if ignored.
Mike Ginsberg, president & CEO of Kaulkin Ginsberg, was joined by Rozanne Andersen, Chief Compliance Officer at Ontario Systems, Tim Collins, General Counsel & Chief Compliance Officer at True Accord, and Joann Needleman, Member of Clark Hill PLC, for Part 2 of our 3-part State of Affairs in the ARM industry webinar series, focused on the state of compliance, on February 11.
The comprehensive, 60-minute webinar is available below. You can catch Part 1, which focused on industry trends and M&A developments, here. Enjoy!