Experts Addressed Critical Compliance Matters Impacting the ARM Industry

Are you thinking about implementing a text messaging, email, or any other digital communication program into your collections process? Are you sure you know the rules and regulations that come with that, or how to stay ahead of compliance?

Carefully selected compliance professionals including Rozanne Andersen, Vice President and Chief Compliance Officer for Ontario Systems, Tim Collins, Chief Compliance Officer for TrueAccord, Ari Derman, General Counsel for Harris & Harris, and Mike Frost, General Counsel, Chief Compliance, and Sale Officer for CBE Companies, joined Mike Ginsberg, President and CEO of Kaulkin Ginsberg Company to discuss the most pressing compliance and regulatory matters in the accounts receivable management (ARM) industry, and look forward in to the future. This informative podcast is available exclusively on KG Prime, Kaulkin Ginsberg’s members-only, comprehensive strategic information portal for ARM professionals.

Compliance and regulatory matters are constantly changing as the needs of consumers evolve. Tim Collins stated, “I really want to … remove this level of fear that’s out there that’s related to some of this technology, because this is the way that consumers want to be communicated with. They want email, they want text messages, and other things are out there.”

Digital communication was a focal point of this podcast. The experts also discussed a couple of other critical issues impacting the industry. Date of first delinquency was amongst these topics – what do you do if the date of delinquency is unclear? Do you use the date of service, and how does that impact credit reporting? The podcast concluded with a discussion about safe harbor, what to do if interest is accruing, and the correct terminology to use.

To listen to this 50 minute podcast, or view the entire transcript, sign in to KG Prime or request your company codetoday! You can also listen to the first 58 minute podcast recorded by these same experts on KG Prime.


About Kaulkin Ginsberg Company Since 1991, Kaulkin Ginsberg Company has provided critical strategic advice to the outsourced business services industry. Our client-centric approach covers almost every stage of a company’s life cycle and enables us to maintain longstanding relationships as trusted advisors. The company provides mergers and acquisition advisory, strategic consulting, valuation and financial solutions, market intelligence and analysis, as well as litigation support and expert witness.