COLLECTING WITH COMPASSION: DELVING INTO THE UNIQUE ISSUES FACED BY DECEASED/PROBATE COLLECTORS, FROM REGULATORY IDIOSYNCRACIES TO WORK-FROM-HOME CHALLENGES

In an effort to transform the way that business is conducted among commercial and consumer credit grantors, debt collectors, debt buyers, technology innovators, and advisors, Kaulkin Ginsberg teamed up to produce Business Revolution Week: North America.

In this roundtable, three subject matter experts came together to discuss how collecting on deceased accounts is different than traditional debt collection, what probate is and how it works, how the new CFPB rules impact deceased account recovery, and other pertinent topics. The experts include:

• Howard Enders, Phillips & Cohen Associates, LTD., President & Chief Compliance Officer
• Tracey Bannochie, DCM Services, Chief Operating Officer
• Jason Leetham, Discover Financial Services, Vendor Relationship Manager

Enjoy the recording below!