The U.S. accounts receivable management (ARM) industry developed from a need for businesses to collect their unpaid debts. In the early 20th century, the industry was comprised of small third-party agencies that worked with a select few clients, employed a small staff, and used manual systems to manage accounts. Technological advancement, increased regulatory scrutiny, and a vast expansion of the amount of debt held by American consumers and companies have dramatically changed the industry.
This executive brief provides an introductory look at the history and composition of the ARM industry. Kaulkin Ginsberg also provides a general outlook on key economic indicators, highlights regulatory concerns, and discusses future trends impacting the ARM industry.
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