As we discussed in our year-end report, 2012 was a breakout year for revenue cycle management (RCM) service providers. M&A activity in this market increased substantially over the previous year, with 37 transactions completed representing $1.2 billion of total deal value in 2012 vs. only 10 transactions generating $159 million in deal value in 2011. [...]

The global ARM industry merger and acquisition (M&A) market experienced a pretty wild roller coaster ride over the past year due to changing market and economic trends, which have impacted buyer interest and market valuations. Here is a look at the level of M&A in 2012 compared to prior years.           [...]

Despite the continued sluggish growth in the global customer relationship management (CRM) industry (< 5% per year), which consists of inbound and outbound call center activity and online relationship management solutions, M&A activity has increased substantially in 2012 within this market. In Q3, the CRM industry generated 7 transactions representing $445 million in total deal [...]

The healthcare Revenue Cycle Management (RCM) services industry has generated a lot of interest from strategic and financial buyers in 2012 as a result of projected double digit organic growth rates. This interest has caused merger and acquisition (M&A) activity within the healthcare RCM services industry to increase significantly in 2012, with 31 transactions completed [...]

Two weeks ago I attended the DCS conference in Las Vegas, a conference I hadn’t been to in a few years. If you’ve never attended it but have a current focus in or desire to enter the consumer financial services market, I would recommend it. The conference attracts both vendors and credit issuers focused on [...]

The customer relationship management (CRM) industry consists of companies that: provide inbound customer service, help desk technology support, outbound telemarketing, direct response and related call center services. The CRM industry generated significant, double digit growth during the 1990’s and early 2000’s as a result of large U.S. and European corporations outsourcing these non-core services in [...]

I have read numerous articles over the past two weeks that describe in detail the challenges that students, and in many cases their parents and other family members as well, are facing when trying to pay back their student loan debts. The primary reasons for these challenges have also been well documented – uncontrollable increase [...]

Buyers of accounts receivable management and related outsourced business services (OBS) companies seem to have bucked the trend of declining merger and acquisition (M&A) activity in Q1 2012, and instead acquired the largest number of companies in a quarter in over year: 21 transactions completed representing $700 million in deal value. In comparison, only 8 [...]

Did you hear the one about the Bloomberg reporter ripping the entire student loan debt collection industry?  It is almost too outrageous to believe unless you read yesterday’s article written by Bloomberg News reporter John Hechinger and unless you’ve focused your business life on the affairs shaping the collection industry since before the start of [...]