Kaulkin Ginsberg At a Glance

“In order to succeed in a small and close-knit industry, it’s important to focus on doing what is best for each client. That means adhering to old fashioned ethics of doing what’s right, delivering what we promise and keeping our word. We are dedicated to serving the needs of this industry and are constantly looking for ways we can deliver value.”

– Marvin Kaulkin

Where We’ve Been

Marvin Kaulkin founded our company in 1988 to provide much-needed merger and acquisition advisory services to local, Washington, D.C.-metro, lower middle-market companies.  However, since our inception we have grown and the depth, breadth and success of our services have expanded.  Our very first collection agency transaction took place in Beltsville, Maryland (a Washington, D.C. suburb) in 1991 and laid the groundwork for what would prove to be a rapid and successful rise in this particular market segment.  Rather than walk before we ran, we opted to run first and in 1992 we advised on nearly a dozen transactions in the collection industry.  The foundation for our industry specialty was born.

Making a commitment to focus on a particular industry was the first of many strategic enhancements that would prove essential in the growth and increased expertise of our company.

Our focus in the early years revolved around the debt collection industry, later known as accounts receivable management (ARM).  We were strictly sell-side transaction driven.  We initiated and advised on many pivotal ARM transactions, including those involving private equity consolidators, the first and only industry roll-up IPO, the first large-scale, multi-national transaction and the first sale to a leading customer relationship management (CRM) company, which paved the way for the integration of the ARM and CRM industries and our entry into the CRM industry. However,  we soon realized that our expertise, knowledge and access to key decision-makers would enable us to expand our service capabilities beyond sell-side representation.  By the start of the 21st, century we expanded our services to support virtually every stage of an ARM and CRM company’s life cycle – from strategic analysis to assessing market value to developing and implementing growth and exit strategies.  Our reputation extended beyond the U.S. and North America, enabling us to offer advice and support to clients globally.

We also began gathering and organizing enormous amounts of market information and providing our clients with valuable and ongoing  intelligence. As part of our information-sharing initiative, Kaulkin Ginsberg launched the ARM industry’s first information website, collectionindustry.com, later renamed insideARM.com in the mid-1990s. With more than 70,000 subscribers, the website has grown to become the industry’s go-to online resource for collection agencies, law firms, debt buyers, creditors, vendors, regulators, industry investors and other interested parties. 

As we expanded our services and market reach, so too did many of our clients. In the early to mid-2000s, a new industry emerged in the healthcare market called revenue cycle management (RCM). This market included medical billing, patient eligibility, denial claims, and pre-delinquent/early stage collections. It became a fast-growing market and an attractive growth opportunity for ARM and CRM companies.

At the end of 2014, we founded Topline Valuation Group in partnership with Santos, Postal & Company, P.C., the premier certified public accounting firm headquartered in the Washington, D.C.-metro region.  Topline offers definitive business valuation and related advisory services for a variety of transactional, financial reporting and tax-related purposes. The company also offers forensic accounting, litigation support and outsourced chief financial officers (CFOs) services to middle-market business owners and executives. 

Where We Are

Today, we offer M&A and strategic advisory services to accounts receivable management firms and other outsourced service businesses.  We also provide our services to middle-market companies based in the D.C. metropolitan region. We continue to expand our knowledge base, utilize our expertise and provide each and every client with a customized, client-centric approach. We remain committed to delivering positive results day-in and day-out, and we continue our mission to stay the most well-versed and trusted advisor for our clients.

Where We’re Going

“In spite of the phenomenal growth, this is still, in many ways, a close-knit industry.  As we look ahead, our mission will remain the same.  We will continue to do what is best for each client, and look for new ways we can deliver value to professionals in this industry.  We are never satisfied standing still.  We must move forward to move our clients forward.”

Mike Ginsberg,
President & CEO 

LATEST BLOGS

Possible H-1B Visa Reform on the Horizon will Impact the ARM Industry

February 24, 2017

Human capital is a crucial aspect of efficient and innovative business processes, as well as a country's long-term growth potential. As such, the implications associated with changing the existing H-1B visa program structure will have far reaching consequences on all industries, including the outsourced business services. ....

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Establishing Value Before Going to Market

February 1, 2017

Kaulkin Ginsberg recommends business owners establish a realistic value for their business before going to market. This ensures we are on the same page with our clients, and avoids causing undo stress to the management team by starting and stopping a sale process....

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Check Payments: A Dying but Meaningful Market

January 19, 2017

Before the 21st century, collecting bad checks was one of the largest sources of new business for debt collection agencies. Innovations in fintech are continually changing consumers' transaction modes through the use of advanced technologies like mobile payment systems, and checks are becoming increasing rarer as a means of noncash payments. We examine trends within checking and discuss how changes in this market will affect the ARM industry. ....

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RECENT ANNOUNCEMENTS

Mike Ginsberg Leading Panel Discussion at DBA International 20th Anniversary Conference

February 1, 2017

Mike Ginsberg, President and CEO of Kaulkin Ginsberg, will be speaking in a panel discussion on Trends in Debt Buying on Wednesday, February 8th at the DBA International 20th Anniversary Conference in Las Vegas, Nevada....

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Spring 2017 Research Fellowship Program Analyzes International Outsourced Business Services

February 1, 2017

Kaulkin Ginsberg, the leading consultancy and M&A advisory firm for the outsourced business services (OBS) industry, began the eighth semester of its Research Fellows Program on January 30th in conjunction with the University of Maryland, College Park's Department of Economics. Fellows will be analyzing and developing market research reports on the German, U.K., Australian, and Canadian OBS industries, with a particular focus on collection agencies and call centers.....

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Kaulkin Ginsberg Releases the Healthcare RCM Overview

November 1, 2016

This report provides analyses of the current and anticipated challenges facing the healthcare market, trends facilitating growth, and an outlook for the future.....

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